Webinar: Managing Customer Expectations and Education [Archival]

Webinar: Managing Customer Expectations and Education [Archival]

This archived webinar is the third in ASCLD’s webinar series, “Confronting Crime Laboratory Backlogs: Causes, Solutions, Expectations.” Laboratories can better manage customer expectations and work collaboratively with them to economize and prioritize the delivery of forensic science services in their jurisdiction. A crime laboratory backlog is nothing more than the accumulation of expected services that a laboratory has not yet completed. This means that every backlog, in its most fundamental form, relates directly to customer expectations. Resource limitations such as insufficient staffing are often limiting factors, as well. Excessive or unreasonable expectations on the part of customers and other stakeholders have exactly the same effect as a lack of resources.

Funding for this Forensic Technology Center of Excellence event has been provided by the National Institute of Justice.

A certificate of completion is available for all who register and attend this webinar.

John Collins

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Each of our webinars is archived within about two weeks of the live date and will be posted on our website. Please subscribe to our newsletter for notifications.